Terms and Conditions
Your order is accepted by us when we process your payment, which results in a binding contract between you and us. You will receive e-mails confirming that each Product in your Order has been paid for and dispatched (Confirmation of Payment and Dispatch).
(a) All Products are dispatched from our warehouse and sent via various carriers.
(b) Orders being delivered to countries other than Australia may be subject to customs regulations or additional taxes such as import duty. We strongly recommend you check local laws carefully before ordering as you may be liable for additional costs or delays.
(c) We will endeavour to dispatch all Orders two business days where possible, once we have confirmed receipt of payment. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery or mis-delivery caused by factors outside our control.
(d) We may not be able to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
We will not process your Order where:
(i) You have supplied invalid delivery details or
(ii) Payment is delayed or rejected or
(iii) If you supply incorrect payment details
(e) If a Product is returned to us marked ‘Return to Sender’ because you have supplied us with an incorrect address, or you have failed to collect the Product in a timely manner after being provided with a delivery slip, then:
(i) we will contact you to arrange for redelivery; and
(ii) we may require payment of applicable freight costs before attempting redelivery.
Loss or damage in transit
(a) You should check the Product carefully for damage before signing the delivery docket. Once you have accepted delivery of the Product as being undamaged, you may not be able to make a claim for loss or damage in transit.
(b) To make a claim for loss or damage in transit you must email us as soon as you become aware that the Product may have been damaged or lost in transit. You will be asked to provide evidence of the damage (eg photos). We will ask our courier to investigate any lost items, and their records are prima facie evidence of delivery status.
(c) You authorise us to complete any forms or take any action necessary for lodging a claim with the relevant courier or insurance company to make a claim for compensation for loss or damage in transit.
(d) Once we have verified that the Product has been lost or damaged in transit, we may at our sole discretion:
(i) send you a replacement Product, at our cost; or
(ii) refund you for the price you paid for the Product, plus freight costs. Refunds will be issued within 5 business days, using the same method as your original payment.
(e) You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments. We will not accept any claim for loss or damage in transit where the Product has been damaged by your own actions in opening the Product.
Unless otherwise noted, the prices stated on the Site are in Australian dollars and are inclusive of GST (where payable). Delivery charges are separately calculated and will be displayed prior to payment being required.
If your payment is dishonoured or reversed for any reason after the Product has been delivered, then without prejudice to any other right or remedy, we may recover the price of the Product together with any other expenses we have incurred, from you as a liquidated debt in a court of tribunal of competent jurisdiction irrespective of any claim that you may have against us for any thing or matter related to the Product.
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